HEALTH & SAFETY WITH ALLSAFE
ACCOR has some of the most stringent standards & operational procedures in the world of hospitality to ensure guest safety and peace of mind.
These standards have been developed with and vetted by Clifton, a world lead testing inspections and certification. Novotel Melbourne on Collins has applied these standards to achieve the new ALLSAFE label.
The ALLSAFE label will help guests understand when these standards have been met in our hotels. Guest are able to verify that Novotel Melbourne on Collins is certified compliant with ALLSAFE standards.
HAND HYGIENE, WIPES, & MASKS
Australians are taking the necessary steps to keeping our country safe and we are too. Frequent hand washing should be second nature to all who visit the hotel. Guests and staff are also provided with individual sanitiser, wipes and masks upon request. Additional hand sanitiser is also distributed throughout the hotel, supplied in key public areas such as the front desk and Lane Restaurant & Bar.
All guests are provided with access to medical professionals, tele-medical support and a guest hotline for your peace of mind before, during, and after your stay. We focus on comprehensive staff health checks, with meticulous employee safety and hygiene training.
Physical distancing of 4 square metres is advised in all public areas. Lane Restaurant & Bar is open 7 days a week and taking bookings that comply with government regulations and practice physical distancing through specially engineered floor plans, limited bookings, and set seatings. Our lobby and elevators are also limited in capacity, determined by square footage
LANE RESTAURANT & BAR AND IN-ROOM DINING
Our food and beverage teams have reinforced safety across restaurants, room service and buffet protocols. New precautionary measures across every aspect of food preparation, plating and service are taken very seriously. This includes staff hygiene through the use of sanitiser, masks and gloves, frequent disinfection of all surfaces, and a carefully devised socially distanced floor plan for limited bookings.
In Room Dining – Our team are committed to the highest level of sanitisation and ensuring your meal is delivered in the safest possible way. Contactless delivery will be available upon request. In Room Dining is available 24/7.
AMENITIES AND SERVICES
The safety measures we are following, mean that some of our services and amenities may differ from what is listed online or be currently operating in a limited capacity. Please call us on (03) 9667 5800 or email us with any questions or to receive the most up-to-date details.
To minimise contact, a “no touch” option for check-in, check-out and payments will be made available where possible. To find out more, please contact the hotel or ask the concierge at check-in.